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Case Study - Skilled Care Pharmacy

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Q • In the textbook at the end of chapter 1, page 42 you will find the case study entitled Skilled Care Pharmacy. • Read the case study and answer the following questions: 1. How might the various definitions of quality apply to Skilled Care? 2. How are the six quality perspectives reflected in Skilled Care's policy and operations? 3. Given the nature of Skilled Care's operations and the challenges it faces, discuss how a total quality approach can help the company meet these challenges and improve its ability to provide the service its customer's need.

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Pharmaceutical items are delivered to provide long-term care facilities, assisted living facilities, hospitals, and supported housing environments to improve the lives of the people who reside there. The following context provides descriptions of 8 concepts of quality used to skilled care services:- Providing a good, usable product: In addition to offering pharmaceutical, nursing, nutritional, and social services, it also offers its clients medical information, data management, lifelong learning, and consultancy. - Eliminating Waste: Process, bill, and create patient data using dispensary technology and online services for the business as a whole; and provide online transection via e-commerce service to reduce waste of storage, instruments, and time for both the company and patients (buyers).